The Secrets to Success for Your Outcome Improvement Program
The healthcare industry is evolving right before our eyes. It’s no longer running primarily on the old fee-for-service incentive models and is making the switch to the much more efficient, value-based care model. In this new value-based care model, the emphasis is placed on quality of care and patient satisfaction. If healthcare organizations hope to thrive in this new world, they need to have a robust outcome improvement program in place.
To successfully implement an outcome improvement program, healthcare organizations need to balance both the proactive and reactive aspects of healthcare based on the results. Let’s take a look at five main points health care organizations should focus on if they want to implement a successful outcome improvement program effortlessly.
- Leadership-Driven Culture Change
- Multidisciplinary Teams
- Proof-of-Concept-Pilot Projects
Leadership-Driven Culture Change
While there are many concrete key steps to take to reach the point where an outcomes improvement program is a success, it also needs to be tackled on a conceptual level as well. For the outcomes improvement program to maintain itself, buy-ins to the program needs to be leadership driven. Leaders on all levels need to continually be reinforcing, articulating, and modeling the aspects of outcome improvement they want to see implemented. Leaders in healthcare organizations have a responsibility to transform the organization culture itself through leading by example.
If leaders want to kick things off and lead from the front, the most efficient way they can do this is not just by sticking around at the beginning of the program, but by staying involved throughout the process and continuing to drive efforts behind improvement across the board persistently.
To integrate the necessary changes to your workflow, multi-disciplined teams are crucial to have on board. They can help gather support for standardization across the board, and this is one of the key factors for them having the power to lead the charge when it comes to adopting new ways of operating under a value-based care system.
These teams include people with a variety of different skills, roles, and responsibilities required to help with the seamless and safe transition of care. The expertise they bring to the table in all areas also greatly helps in creating improvements that are sustainable. Another reason these multidisciplinary teams are so vital to the process is that they aren’t motivated by any self-serving goals and are there completely united around the common, patient-centered goal.
Having good leaders and experts to point people in the right direction is important, but it is just as important to be able to analyze data and make data-driven decisions. This is why analytics are another crucial component to a successful outcome improvement program. Using analytics to support and improve efforts for early detection of things like variation in outcomes and practice is something organizations should make a priority. The insights that can be gained through a good analytics system which is vital to helping organizations know where they should focus the greatest amount of attention on their improvement efforts.
Clinical analytic visualizations that are aim-directed, actionable, and outcome-focused are much more likely to improve outcomes. These visualizations should be outcome focused so that providers can easily see how the data is correlating to the end goal of saving lives and treating patients. The also need to be aim-directed so that specific areas of improvement can be targeted with clarity, and they should be actionable so that the staff themselves can also see the overall vision behind all the data and numbers.
Proof-of-Concept Pilot Projects
Some health system departments are going to be more resistant to the new changes than others. This is where a proof-of-concept pilot project will be extremely useful. Organizers should pick out a small group of people within the organization willing to comply and let them be the guinea pigs for the rest of the body. Once everybody else sees the ultimate success that the test group is having, they will be more than willing to jump on board.
One of the best ways to implement this pilot project is by instituting a small change that will have an impact on outcomes, such as calling any patients who aren’t complying with their recommended treatment. Patients who feel taken care of by real human beings will be happier and more likely to comply, and as a result, outcomes will improve. This is a surefire to institute a successful test group that people will want to emulate.
Outcomes improvement programs are vital to the success of a transition to value-based care. If you want to make sure that your outcomes improvement program succeeds, you need to take certain steps to achieve this. Bringing in multidisciplinary teams, having a good analytics system, using proof-of-concept pilot projects, and making sure leaders are pushing for positive change at every level and step of the process is the best way to tackle an outcome improvement program from all angles and ensure its success. Following these critical steps will have other healthcare organizations asking you how you made the transition so seamlessly and will improve your bottom line and patient satisfaction as well.